Name: Ksenia
Subject: Please advise why the content gets blocked exactly
Has entered the following message into the contact form:
Hello Team,
I hope you can help me out with the following issue.
My name is Ksenia, I am a Customer Support Representative from Elfsight.
Elfsight is an IT-company that develop widgets. Here is our website -
https://elfsight.com.We've got an email from one of our clients saying that our widget gets blocked when your filter is turned on. Here is the page the widget is installed on -
Code: Select all
https://www.stephanieolmanni.com/songs(here is a screenshot showing how our widget looks like - http://joxi.net/E2pPzP8Ujb5wo2). As you can see, this is just a simple Audio Player. Our client says that when the filter called: “Fanboy's Annoyances (blocks in-page pop-ups, social media and related widgets, and other annoyances)” is turned off, the widget shows up just fine. But when this option is turned on, the widget is not showing up. From our point of view, the widget has nothing to do with any social media or other annoyances. It's not an ad, not a pop-up. Could you please advise why exactly the widget gets blocked in this particular case? Thank you!
Looking forward to hearing from you!