EasyList Forum

Hey guys,

I am one of the co-founders of UserGuiding, which is a user onboarding company. With UserGuiding you can create walkthroughs, step-by-step tutorials without coding. We give our users a JavaScript snippet, and they add this snippet to their page's head sections. When they make a change on our tool, we update the JS snippet and serve the new script from the same URL, so their onboarding flows will be updated immediately.
Recently, a few of our users encountered some adblockers block our JS snippet when they add the snippet via Google Tag Manager.

Below, you can find a sample URL of our JS snippet. You can also see our code in action below: Not sure, if this is right topic to post here. Can someone help us getting whitelisted on EasyList

Thanks.

I don't see the blocked JS file on your demo site. You'd have to be more specific on how to reproduce this.

Also provide a real testable site to examine the issue not a demo site.

Hey guys, I am sorry that I couldn't supplied you more information on the issue.

I am using UBlocker and I've never experienced this issue before. We've received comments below on UserGuiding's Appsumo deal page. Not sure if these are enough for you to reproduce the issue.
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1:
Just be careful when this tool with google tag manager, adblockers block it by default.

2:
I noticed it doesn't work till I whitelist the site in ghostery and disable ublock, its a great deal, how do you plan to tackle it?

3:
It's on the "easylist" that most adblock tools use by default.
https://i.imgur.com/1DwwpaO.png
UserGuiding can submit a whitelist request for it though.
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Do you have any tips what may cause our script to be blocked?
E.g. Our analytics service was blocked and we have moved it to a different subdomain than analytics.userguiding.com. And it's working fine now.

Thanks for your attention.

Hi,

We had another adblocker report and I was able to see GTM blocked on the following page.
https://beta.autos.com.bo/

uBlock logs:
https://downloads.intercomcdn.com/i/o/6 ... /image.png

uBlock version: 1.16.8

What functionality is broken on beta.autos.com.bo ?

GTM tags blocked and therefore UserGuiding scripts couldn't be loaded.

When I disable adblocker, UserGuiding script is loaded.

If UserGuiding script not loaded, onboarding walkthroughs broken or never shown.

The problem is not your script but its execution via gtm, so probably you should provide a list with all the sites using usersguiding or tell them finding other modality to use the script.

Alright, thank you guys for quick responses. Appreciate it!

A few questions on my mind;
1. Where do I post that list?
2. Should I wait for the list to get bigger enough before posting, or can I post it whenever I got this issue?