userguiding.com

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enginaryum
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userguiding.com

Post by enginaryum »

Hey guys,

I am one of the co-founders of UserGuiding, which is a user onboarding company. With UserGuiding you can create walkthroughs, step-by-step tutorials without coding. We give our users a JavaScript snippet, and they add this snippet to their page's head sections. When they make a change on our tool, we update the JS snippet and serve the new script from the same URL, so their onboarding flows will be updated immediately.
Recently, a few of our users encountered some adblockers block our JS snippet when they add the snippet via Google Tag Manager.

Below, you can find a sample URL of our JS snippet.

Code: Select all

https://static.userguiding.com/media/user-guiding-0136574ID-embedded.js
You can also see our code in action below:

Code: Select all

https://demo.userguiding.com/demo
Not sure, if this is right topic to post here. :roll: Can someone help us getting whitelisted on EasyList :?:

Thanks.
Moved from Ad Blocking Topics to Report incorrectly removed content on Sat Jun 02, 2018 3:03 pm by LanikSJ

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LanikSJ
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Post by LanikSJ »

I don't see the blocked JS file on your demo site. You'd have to be more specific on how to reproduce this.
"If it ain't broke don't fix it."
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smed79
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Post by smed79 »

Also provide a real testable site to examine the issue not a demo site.
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enginaryum
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Post by enginaryum »

Hey guys, I am sorry that I couldn't supplied you more information on the issue.

I am using UBlocker and I've never experienced this issue before. We've received comments below on UserGuiding's Appsumo deal page. Not sure if these are enough for you to reproduce the issue.
---
1:
Just be careful when this tool with google tag manager, adblockers block it by default.

2:
I noticed it doesn't work till I whitelist the site in ghostery and disable ublock, its a great deal, how do you plan to tackle it?

3:
It's on the "easylist" that most adblock tools use by default.
https://i.imgur.com/1DwwpaO.png
UserGuiding can submit a whitelist request for it though.
---
Do you have any tips what may cause our script to be blocked?
E.g. Our analytics service was blocked and we have moved it to a different subdomain than analytics.userguiding.com. And it's working fine now.

Thanks for your attention.
enginaryum
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Post by enginaryum »

Hi,

We had another adblocker report and I was able to see GTM blocked on the following page.
https://beta.autos.com.bo/

uBlock logs:
https://downloads.intercomcdn.com/i/o/6 ... /image.png

uBlock version: 1.16.8
intense
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Post by intense »

What functionality is broken on beta.autos.com.bo ?
enginaryum
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Post by enginaryum »

GTM tags blocked and therefore UserGuiding scripts couldn't be loaded.

When I disable adblocker, UserGuiding script is loaded.

If UserGuiding script not loaded, onboarding walkthroughs broken or never shown.
intense
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Post by intense »

The problem is not your script but its execution via gtm, so probably you should provide a list with all the sites using usersguiding or tell them finding other modality to use the script.
enginaryum
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Post by enginaryum »

Alright, thank you guys for quick responses. Appreciate it!

A few questions on my mind;
1. Where do I post that list?
2. Should I wait for the list to get bigger enough before posting, or can I post it whenever I got this issue?
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