userguiding.com

This is where you should report issues arising from the subscription filters.

Moderator: EasyList Authors

Post Reply
enginaryum
New Member
New Member
Posts: 5
Joined: Sat Jun 02, 2018 2:47 pm
Reputation: 0

userguiding.com

Post by enginaryum » Sat Jun 02, 2018 3:01 pm

Hey guys,

I am one of the co-founders of UserGuiding, which is a user onboarding company. With UserGuiding you can create walkthroughs, step-by-step tutorials without coding. We give our users a JavaScript snippet, and they add this snippet to their page's head sections. When they make a change on our tool, we update the JS snippet and serve the new script from the same URL, so their onboarding flows will be updated immediately.
Recently, a few of our users encountered some adblockers block our JS snippet when they add the snippet via Google Tag Manager.

Below, you can find a sample URL of our JS snippet.

Code: Select all

https://static.userguiding.com/media/user-guiding-0136574ID-embedded.js
You can also see our code in action below:

Code: Select all

https://demo.userguiding.com/demo
Not sure, if this is right topic to post here. :roll: Can someone help us getting whitelisted on EasyList :?:

Thanks.

User avatar
Lanik
Site Owner
Site Owner
Posts: 1508
Joined: Thu Feb 15, 2007 7:44 am
Reputation: 25
Location: /dev/null

Post by Lanik » Sat Jun 02, 2018 11:59 pm

I don't see the blocked JS file on your demo site. You'd have to be more specific on how to reproduce this.
"If it ain't broke don't fix it."

User avatar
smed79
Liste AR Author
Liste AR Author
Posts: 13733
Joined: Sun Jan 17, 2010 4:00 am
Reputation: 140
Location: EasyList Forum

Post by smed79 » Sun Jun 03, 2018 1:27 am

Also provide a real testable site to examine the issue not a demo site.
•► Before posting, to find your answer fast, read Forum « RULES » and use « Search »
••► Don't post clickable links » use inline text bbcode notation « [ C ] » or « [ code ] »
•••► Use imgur.com, imgbb.com or vgy.me to upload your screenshots

enginaryum
New Member
New Member
Posts: 5
Joined: Sat Jun 02, 2018 2:47 pm
Reputation: 0

Post by enginaryum » Tue Jun 05, 2018 5:58 pm

Hey guys, I am sorry that I couldn't supplied you more information on the issue.

I am using UBlocker and I've never experienced this issue before. We've received comments below on UserGuiding's Appsumo deal page. Not sure if these are enough for you to reproduce the issue.
---
1:
Just be careful when this tool with google tag manager, adblockers block it by default.

2:
I noticed it doesn't work till I whitelist the site in ghostery and disable ublock, its a great deal, how do you plan to tackle it?

3:
It's on the "easylist" that most adblock tools use by default.
https://i.imgur.com/1DwwpaO.png
UserGuiding can submit a whitelist request for it though.
---
Do you have any tips what may cause our script to be blocked?
E.g. Our analytics service was blocked and we have moved it to a different subdomain than analytics.userguiding.com. And it's working fine now.

Thanks for your attention.

enginaryum
New Member
New Member
Posts: 5
Joined: Sat Jun 02, 2018 2:47 pm
Reputation: 0

Post by enginaryum » Tue Jun 05, 2018 8:10 pm

Hi,

We had another adblocker report and I was able to see GTM blocked on the following page.
https://beta.autos.com.bo/

uBlock logs:
https://downloads.intercomcdn.com/i/o/6 ... /image.png

uBlock version: 1.16.8

intense
Contributor
Contributor
Posts: 7993
Joined: Wed Mar 27, 2013 9:56 am
Reputation: 120

Post by intense » Tue Jun 05, 2018 8:21 pm

What functionality is broken on beta.autos.com.bo ?

enginaryum
New Member
New Member
Posts: 5
Joined: Sat Jun 02, 2018 2:47 pm
Reputation: 0

Post by enginaryum » Thu Jun 07, 2018 1:31 am

GTM tags blocked and therefore UserGuiding scripts couldn't be loaded.

When I disable adblocker, UserGuiding script is loaded.

If UserGuiding script not loaded, onboarding walkthroughs broken or never shown.

intense
Contributor
Contributor
Posts: 7993
Joined: Wed Mar 27, 2013 9:56 am
Reputation: 120

Post by intense » Thu Jun 07, 2018 6:46 am

The problem is not your script but its execution via gtm, so probably you should provide a list with all the sites using usersguiding or tell them finding other modality to use the script.

enginaryum
New Member
New Member
Posts: 5
Joined: Sat Jun 02, 2018 2:47 pm
Reputation: 0

Post by enginaryum » Thu Jun 07, 2018 9:35 pm

Alright, thank you guys for quick responses. Appreciate it!

A few questions on my mind;
1. Where do I post that list?
2. Should I wait for the list to get bigger enough before posting, or can I post it whenever I got this issue?

Post Reply