gosquared.com
Posted: Thu Sep 07, 2017 4:56 pm
Hi there, I work for gosquared.com
Historically we've just been a web analytics company, however we've recently launched a new live chat product. A lot of our customers have been complaining that the chat tool is being blocked. I'd love to figure out a solution to have a less all-encompassing block on our services so that the chat widget can load.
When a user installs GoSquared, they copy and paste our script onto their site. When the script runs, it requests the rest of the code needed to make our services work form this URL
However this rule blocks it from being requested...
I understand this means our analytics code never runs (fair enough), however it also blocks the live chat code from getting through too
My proposed solution
Rather than blocking our script from loading, I propose that you block the domains that we post tracking data to. The only domains/subdomains we actually use for tracking data are:
They could be blocked using a new rule something a bit like this:
Blocking anything else is disrupting the functionality of our product. For example this rule...
...also blocks images and media that we use in emails and on third party sites. Basically it blocks any content that we host on on static.gosquared.com
If
I hope this sounds reasonable. I'd be happy to discuss any details further
Historically we've just been a web analytics company, however we've recently launched a new live chat product. A lot of our customers have been complaining that the chat tool is being blocked. I'd love to figure out a solution to have a less all-encompassing block on our services so that the chat widget can load.
When a user installs GoSquared, they copy and paste our script onto their site. When the script runs, it requests the rest of the code needed to make our services work form this URL
Code: Select all
https://d1l6p2sc9645hc.cloudfront.net/tracker.js
Code: Select all
||cloudfront.net*/tracker.js
My proposed solution
Rather than blocking our script from loading, I propose that you block the domains that we post tracking data to. The only domains/subdomains we actually use for tracking data are:
Code: Select all
http://data.gosquared.com
http://data2.gosquared.com
Code: Select all
data\d*\.gosquared\.com
Code: Select all
||gosquared.com^$third-party
If
https://d1l6p2sc9645hc.cloudfront.net/tracker.js
was removed from the block, that would allow chat to load and you could still block our tracking data by adding a rule for the 2 domains listed above.I hope this sounds reasonable. I'd be happy to discuss any details further