gosquared.com

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gosquared
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gosquared.com

Post by gosquared » Thu Sep 07, 2017 4:56 pm

Hi there, I work for gosquared.com

Historically we've just been a web analytics company, however we've recently launched a new live chat product. A lot of our customers have been complaining that the chat tool is being blocked. I'd love to figure out a solution to have a less all-encompassing block on our services so that the chat widget can load.

When a user installs GoSquared, they copy and paste our script onto their site. When the script runs, it requests the rest of the code needed to make our services work form this URL

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https://d1l6p2sc9645hc.cloudfront.net/tracker.js
However this rule blocks it from being requested...

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||cloudfront.net*/tracker.js
I understand this means our analytics code never runs (fair enough), however it also blocks the live chat code from getting through too :-(

My proposed solution

Rather than blocking our script from loading, I propose that you block the domains that we post tracking data to. The only domains/subdomains we actually use for tracking data are:

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http://data.gosquared.com
http://data2.gosquared.com
They could be blocked using a new rule something a bit like this:

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data\d*\.gosquared\.com
Blocking anything else is disrupting the functionality of our product. For example this rule...

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||gosquared.com^$third-party
...also blocks images and media that we use in emails and on third party sites. Basically it blocks any content that we host on on static.gosquared.com :-(

If https://d1l6p2sc9645hc.cloudfront.net/tracker.js was removed from the block, that would allow chat to load and you could still block our tracking data by adding a rule for the 2 domains listed above.

I hope this sounds reasonable. I'd be happy to discuss any details further :-)
Moderator Message:
Fixed title: rules#subject
- Lanik
Moderator Message:
Dropped your links: rules#links
- Lanik

gosquared
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Post by gosquared » Fri Sep 08, 2017 11:35 am

Examples of affected sites where the live chat widget is blocked:

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https://www.printdesigns.com/
https://plasso.com/
https://zapnito.com/

gosquared
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Post by gosquared » Thu Sep 14, 2017 3:47 pm

Just updating with info on where the filters are that affect our live chat and media hosting. Is there anything we can do about it to help?

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||gosquared.com^$third-party
https://github.com/easylist/easylist/bl ... ervers.txt

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||cloudfront.net*/tracker.js
https://github.com/easylist/easylist/bl ... dparty.txt

intense
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Post by intense » Thu Sep 14, 2017 7:59 pm


gosquared
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Post by gosquared » Fri Sep 22, 2017 10:29 am

Thanks so much!

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