vergic.com

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sanoj
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vergic.com

Post by sanoj » Wed Mar 08, 2017 8:17 am

Hi,

I work for a company called Vergic (https://www.vergic.com). Our product helps our customers engage their website visitors through text and video chat. Our customers include many large government agencies and companies, mainly in Scandinavia.

Due to

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/api/*/visitor?
being blocked in EasyPrivacy, our functionality doesn't work for visitors who are using that list.
Although we do track the visitors, it is only used to anonymously maintaining the user session between page loads and relating current visit to previous visits. No personal information is stored, and tracking information is neither shared with our customers nor used for any marketing.

Example:

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https://www.klarna.com/se/kundservice
- Without EasyPrivacy enabled, buttons "Starta chatt" and one with a phone number are visible.
- With EasyPrivacy enabled, neither button is shown and visitor is unable to ask for chat.

If possible, please whitelist the following domains:
psplugin.com
psplugin.net
vergic.com
Please let me know if I can provide any further information to help make our case.

Thank you.

sanoj
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Post by sanoj » Fri Nov 17, 2017 1:26 pm

Trying to breathe some life back into this issue by updating the list of domains that need whitelisting:

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*.vergic.com
*.psplugin.com
*.vngage.com
This is still an issue, and if there's any chance we could get whitelisted that would be fantastic.

Thank you!

intense
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Post by intense » Fri Nov 17, 2017 2:04 pm

An easylist author has been notified. Can you confirm https://www.klarna.com/se/kundservice is still available to be tested ?

sanoj
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Post by sanoj » Fri Nov 17, 2017 2:14 pm

Thank you,

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https://www.klarna.com/se/kundservice
can still be used for testing. Near the bottom of the page, middle column, is where the "Starta chatt" and "08 - 120 120 10" should be shown.

Some other examples:

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https://www.1aauto.com/
https://www.am-autoparts.com/
On both these pages, the "Chat" bubble in the header can be "removed" by enabling EasyPrivacy.

intense
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Post by intense » Wed Nov 22, 2017 8:32 am


sanoj
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Post by sanoj » Wed Nov 22, 2017 8:41 am

Our chat is now being displayed on our customer's web pages again, thank you for your help!

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